Happy Holloween! McDonald’s ice cream machines won’t be broken down as often. McDonald’s franchise owners will now be allowed to use companies other than Taylor, the long-standing and often controversial supplier, to repair its notoriously unreliable ice cream machines. Previously, McDonald’s franchises were restricted to Taylor’s services for maintenance and repairs, which many claimed led to prolonged downtime and costly repair processes. The new policy, approved amidst growing complaints and even a Federal Trade Commission investigation into the monopolistic practices around the machines, opens the door for alternative service providers, potentially making McDonald’s ice cream machines more reliable and accessible for customers craving a McFlurry without the infamous “out of order” notice.
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