The Disney Plus TOS being used to try to weasel out of a wrongful death suit gave Disney a nasty public black eye, according to PR experts who talked to the mainstream media. Disney would have been better off paying off the family or at least having the good sense to keep their mouths shut…
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Disney’s handling of a wrongful death lawsuit and its subsequent public relations missteps have led to significant backlash, damaging its reputation and prompting a reevaluation of its liability policies.
00:00 A woman’s death from allergen-containing food at a Disney Springs restaurant has led to a lawsuit and intensified criticism of Disney’s PR decisions.
01:57 Disney faces backlash for using subscriber agreements to limit liability in serious incidents, including a wrongful death lawsuit.
03:08 Disney faced public outrage and subscription cancellations after a controversial arbitration clause was revealed, prompting them to backtrack on their policies.
04:13 Disney’s handling of a lawsuit and subsequent PR missteps has led to significant backlash, revealing a deeper issue with their public relations strategy.
05:36 Disney’s insensitive response to a tragedy has damaged its public image, prompting it to waive arbitration rights to mitigate backlash while still keeping the option open for future arbitration.
07:10 Disney chose arbitration over a jury trial to sidestep bias, facing backlash for its landlord role and lawsuit management.
08:37 Disney’s efforts to shield itself from liability have worsened its public image and could lead to cancellations.
10:05 Disney’s recent PR blunder was widely criticized as a foolish mistake that everyone saw coming.
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